Karoo 2 shuts down and won't turn on again and won't reset

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    Ali

    Hi Martin, could you please confirm that you tried the reset by pressing the three button combination as described on this article: https://support.hammerhead.io/hc/en-us/articles/360058853573-Karoo-2-Performing-a-Hard-Reset

    Could you also try and press the Button B, bottom left hand button, for 20 secs and see if that works out?

    If nothing helps, could you please submit a ticket with the details here: https://support.hammerhead.io/hc/en-us/requests/new

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    Troy Harman

    Let me start by saying solid, very solid unit. I ran the update from last week 11/11/22. Since, that when on charger, it showed 62%, turn it on it shows 62%. Went for a 4 hour ride shows 62%. Plug it back in let it set over night to charge. Turn it on. Nope, won't turn on, held down the B button for 20 seconds, comes back on, guess what 62%. I think the common thing here is 62%. I feel like it has a full charge on it. What should I do? I hate to have to hard rest and then do everything over in setup, I will if you really think it will fix it. Oh yeah I there is a second unit in the house, ran the same update, no issues. Let me close by saying I love this unit, the updates the dependability, the look, the easy to of use, the maps the screen. Damn dudes you have done it. Now that I hyped you up and you are feeling good, and I mean all of that, "I was a former Garmin and Polar user." Please please please do something about the volume level so I can hear my turns and radar. I will be your gunnea pig. I am a computer/electronics nut and I offer my services free. Oh and I ride my bike aaaallllooooottt

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