Weirdness with Freedompop SIM?

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Matt Haber

• December 27, 2022 18:38

Wondering if anyone else has experienced weirdness with a Freedompop plan. Up until recently, the 25 MB was more than enough for my data needs. I usually ride around 12-15  hours/week. In my last billing cycle, I was pushed into their paid plan (without my consent--I would have preferred just to lose connectivity, which I thought was the result when the free plan ran out of data).

At first I thought this might be a change in how the Karoo 2 reports data. However, I am seeing zero data available for this billing cycle, even though I've only ridden 6 hours or so total, and didn't actually see cell connectivity while riding.

There is also a weirdness about cell connectivity when I turn on a program (eg HR+power), so there may be an issue on the Hammerhead side as well as on the freedompop side. I have contacted freedompop with no response yet; Hammerhead wants to see what's happening with freedompop.

Appreciate any thoughts the community might have

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  Matt Haber

  • December 27, 2022 21:57

  Update. Freedompop responded. Unhelpfully. Said I'd used 25 MB. Which seems pretty impossible.

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  Dustin Schuemann

  • March 30, 2023 16:00

  I just got a Freedom Pop SIM card but I can't get it to connect. What settings do you have? 

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  Matt Haber

  • March 30, 2023 16:04

  All the answers you want are here:

  https://support.freedompop.com/hc/en-us/articles/360026010513-Setting-up-your-LTE-SIM-card-APN-configuration

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  Dustin Schuemann

  • March 30, 2023 16:06

  Yeah I did that. And when I setup the APN it actually disappears from the list and isn't even an option to select. 

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  Dustin Schuemann

  • March 30, 2023 16:47

  Did some more testing. When I populate the MNC field the APN disappears from the list. 

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  Dustin Schuemann

  • March 30, 2023 16:52

  That was it. If I leave the MNC field as the default it works. 

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  Anthony Poe

  • August 21, 2023 23:15

  Dustin, I hope you get this notification. Thank you very much for doing the troubleshooting! I've spent quite some time trying to figure this out and found your comment about leaving the MNC field as the default. Mine works now, too! Thank you so much!

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