Payment done, no answer and no karoo2

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Guillermo Redondo
I am really disapointing regarding my order because I paid the full amount on the 9th of January and I am still awaiting for my Karoo2, i didn’t receive any link and any email about my order.... can someone check it and tell me what is happening? Order #1034991
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    Ali

    Hi Guillermo, your unit has been handed over to the shipper. Expect to receive the tracking link by today.

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    Marius Minsevicius

    Does Guillermo situation mean that it takes 15days to get user notified about tracking number?

    Should the tracking information be provided 1 week within the payment done ?

    According to fulfillment table times you should get all the information to purchaser one week after the purchase?

    Does this mean you are still finishing BATCH F shipments although you have put status as fulfilled? 

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    Nicholas Hritz

    I'm in the same boat as many people, I imagine. I finished paying for it on the 9th. I wrote to customer service a couple of times in the last week asking for an update but have gotten no response. 

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    Ali
    • Edited

    Nicholas: Your order will be shipped by today and you should see tracking information by tomorrow.

    Marius: Not really, there were few orders that got stuck and were delayed for tracking and shipment because of confusion between the email addresses used for pre-order and actual order. Again, I must say that this is not the perfect user experience but when we switch to regular sales in the next few weeks, it will be shipped with tracking updates within 3-5 days.

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    Carlos

    Hi, I’m in the same situation, I place my order (#1034367) in the 8th of January, and I haven’t received any information regarding the shipping information, can someone tell me about my order status.

    thanks

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    Ali
    • Edited

    Carlos, what is your pre-order number? Or did you purchase the Karoo gift card recently? In which case, you will receive an email from us by end of this month or early Feb for the shipment related information.

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    Carlos

    I purchased a Karoo Gift card, in that case, I would wait for your email as you mentioned.

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    Marius Minsevicius

    How do you end up purchasing gift cards!? You get email to complete your purchase and it contains one single click to finish it. --- Click here to complete your order! And that's all.

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    Ali

    Marius - I think Carlos did not pre-order back in Aug/Sept and he might have known about the Karoo 2 - second sales drive recently.

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    Johan Spång

    Hi, same here. I placed my order and paid it in full on the 18th of january. (order # 1036473). Can you help me see status of my order? Thx in adv

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    Ali

    Johan, you have also purchased a gift card (purchased in January) recently. Please hold on for another few weeks when we send an email for the shipping details.

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    Burt Hackman

    I see I'm not the only one who didn't get a confirmation, not even an order number. I placed an order on the 13th of January. The only confirmation I have is the one from the credit card company.  I tried to contact support on Saturday last week but have not yet received a reply. Could you please give me an update on my order? The email address with which I placed the order is bvoshol@ziggo.nl

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    Ali

    Hi Bart, It looks like you did have a pre-order and purchased the Gift card instead of the karoo 2. I have ported over the order to a Karoo 2 unit. You will receive the tracking by tomorrow. Sorry for all the confusion with the checkout process

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    Burt Hackman

    Thanks, Ali. I understand. I'm glad it's solved now. I paid for a jersey XL as well. Is this going to be sent along with the Karoo 2?

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    Ali

    Yes, it should be sent in a separate package but around the same time, as the orders are now split into two.

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