display does not show map

Answered

Leo Korff

February 06, 2021 07:33

I just received my Karoo 2 and of course wanted to test it immediately. When I start up the device no map is shown on the display (see enclosure 1), although I did download the map of my area for offline use.

It is possible to record a ride and save it, but when I open it on the Hammerhead dashboard it says "other error" (see enclosure 2), which is not really very helpful.

It looks as if the GPS signal is not picked up properly? Any idea how to solve this issue?

Many thanks.

Comments

3 comments

Ali

February 06, 2021 07:40

Edited
It looks like the GPS is not locked that is when we can also see the Other error (when the location data is not available to display the map on the dashboard)

Are you indoors or outdoors? Also, confirm the 'Location' inside the Setting app is not turned off.
0

Comment actions Permalink
Leo Korff

February 06, 2021 09:50
Dear Ali,

Thank you for your prompt reply. Location was on, but I just found out that GPS had been deactivated. It was on before, but something must have happened after I connected my Karoo to a speed sensor. I see now the following listed under "sensors":

- first line: my external speed sensor

- second line: Built-in GPS

Are these the correct settings and is this the correct order? Does it indeed mean that for speed and distance the external speed sensor takes priority over the built-in sensor (which is how I would like to have it)? And if for some reason the external speed sensor does not function does the Karoo sensor take over automatically?

Many thanks
0

Comment actions Permalink
Ali

February 06, 2021 17:36
Thanks, Leo - yes, this seems to be correct settings. Also, yes to your question that the speed source falls back to the next available option.

Check : https://support.hammerhead.io/hc/en-us/articles/360052365593--Customising-Sensor-Precedence-
0

Comment actions Permalink

Please sign in to leave a comment.

Comments

Didn't find what you were looking for?