Drop in performance/blank screens

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Steve

• February 09, 2021 08:43
• Edited

I've noticed a significant, perceived, drop in performance of my K2 over the last couple of weeks, including blank/black screens. I do not have Power Save mode enabled.

Screens are also slow to update. The screen will go black for a few seconds, on a regular basis. This usually happens after selecting a route to ride in the Ride app. I've also experienced my route being rejected and being dumped back on the home screen.

I don't believe the cold weather is to blame because I am able to reproduce this in my home office as well.

I expect the fix for this is to do a factory reset but I should not have to do a factory reset on a regular basis.

What's going on with this?

 

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  Ali

  • February 10, 2021 07:21

  Steve - We have not seen other riders reporting this issue with us, and very interested to see if anyone can share their experience here. As you mentioned, we would suggest the factory reset!

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  Andi Djee.

  • February 14, 2021 12:41

  Hi Ali,
  My K2 is also slower since the update 4 weeks ago... It just takes longer to load routes and the start-up is also slower after typing in my PIN vor the SIM-card...
  Best regards
  Andi

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