Karoo companion does not send notification to Karoo 2

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Yusheng huang

• February 22, 2021 18:04

I am not able to get my Asus Zenfone 5z(running Android 10) to send notification to Karoo 2. iPhone works ok so I think this is a problem with Karoo Companion App. Does anyone seeing the same issues?

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  Xyz

  • February 23, 2021 00:59

  Same here, Xiaomi Note 8 on android 10. 

  It says 'paired' after filing in the codes, but have never been able to receive a single notification. (except for 'phone disconnected' unfortunately)

  Have performed hard reset and app reinstall.

  No battery optimalisation enabled.

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  Ali

  • February 23, 2021 07:44

  Hi All, can you check if you have followed this article step by step. See - Android notification.

  The key point here is the location services enabled on your phone for the companion app.

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  Yusheng huang

  • February 23, 2021 13:18

  Yes. Location service is enabled. See attached.

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  Ali

  • February 23, 2021 13:23

  Also, can you confirm the app is not blocked under battery saver on phone?

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  Yusheng huang

  • February 23, 2021 13:41

  Set the App to "Not optimized" for Battery. Still no notification.

  

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  Ali

  • February 23, 2021 13:44

  Thanks, Yusheng - we might have to take this on our support channel to troubleshoot further.

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  Xyz

  • February 23, 2021 19:48

  Had already followed the article's steps, but doublechecked also, no battery optimalization, location enabled.
  Please advise, thanks!

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  Ali

  • March 15, 2021 06:40

  @Xyz -  Yusheng was able to solve the issue by disconnecting his phone to another Bluetooth device, Could you please check if this is not the case?

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  Nicolas Aguttes

  • August 26, 2021 17:40

  Hello, for me notification don't work.

  I have setup everything according to the documentation,

  During my ride I had in the white popup screen saying " no notification during this ride". I know that during this ride I got  whatsApp notification on my phone but they did not popup on my Karoo2

  I have mi 9T running Android 10

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  Angelo

  • December 08, 2021 10:38

  same problem with my karoo 2 just arrived yesterday!

  i checked all the permissions. the device recgnize my phone but no notification

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  Hari Krishnan

  • December 08, 2021 11:10

  @Angelo: May I know the make and model of your SmartPhone? Also, after starting a ride, are you able to see the Drawer tab in white for the Phone notifications?

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  Yusheng huang

  • December 08, 2021 11:41

  Since my first post on this issue, my experience with notification is between working and not working. Basically I have to play around with the bluetooth connection to my Samsung Watch to get the notification to show up on Karoo 2. Not sure how to make it work. Seems quite random.

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  Angelo

  • December 08, 2021 11:55

  @Hari Krishnan, My smartphone is a Redmi Note 8 with Android 11 RKQ1.201004.002 version. the drawer tab for notifications is present, the device phone pairing says that my phone is connected and all the notification permissions are active. 

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  Hari Krishnan

  • December 08, 2021 12:02

  @Angelo: Did you pair your Phone and Karoo 2 to any other Bluetooth devices? If yes, could you unpair it and see if that works?

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  Angelo

  • December 08, 2021 13:39

  Done, but it doessn't work. I tried with another phone (huawei) that has android 9 and it works 

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  Hari Krishnan

  • December 08, 2021 14:37

  @Angelo: I have created a support ticket requesting the serial number of your unit and I will try to help you with some more steps. I request you follow up on the ticket.

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