Strava Upload error

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Carlos

• February 26, 2021 23:31

Hy I'm having trouble uploading my rides to strava, when I do it , it said Strava client error, I tried to disconnect and connect from the strava account from the dashboard, without any pr Can you tell me how can I fix that issue?

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  Kevin Kalmon

  • February 26, 2021 23:54

  Same issue here. Tried disconnecting strava permissions then giving them back with no luck. 

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  Collen Kelton

  • February 27, 2021 00:02

  Same here. My guess is that this is across the board but no real response on the issue. Uploading to user platforms is a pretty basic requirement for a cycling computer and I’ve seen this issue get brought up more than I like to see with hammerhead

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  Collen Kelton

  • February 27, 2021 00:46

  My rides just uploaded. Go back and try to upload to Strava and see if it works.

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  Kevin Kalmon

  • February 27, 2021 01:21

  Looks like it worked for me now too. Weird

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  Ali

  • February 27, 2021 07:13
  • Edited

  Hi All, there were some temporary Strava "Client error" issues holding back the uploads - it has been solved now and it should be working for all.

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  Scott Ogle

  • February 27, 2021 21:32

  I'm having the same issue after this post.  

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  Nich Tsuchiya

  • February 27, 2021 23:25

  Same here, "Strava Client Error" on two different units. Also similar message "Cannot upload this FIT file (error: Other Error)" when trying to sync to Strava from Hammerhead dashboard. What's going on?

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  Scott Mason

  • February 27, 2021 23:47

  Experiencing the same issue from dashboard and from karoo 1 head unit. I have disconnected hammerhead from strava and reconnected, issue still persists.

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  Ali

  • February 28, 2021 06:56

  At this time, we do not believe it is an issue on the Hammerhead servers - but we have notified the developers to look into it.

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  Ruud Mestrom

  • February 28, 2021 12:39
  • Edited

  I have the same. Tried several times. Client error.
  Just switched to K2, does that matter, or is strava linked on server level?

  Edit, after some waiting tried again and it worked.

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  John Pfennings

  • February 28, 2021 13:38

  Just done a ride, same problem, but tried second time, and upload succeeded

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  JOSEPH DEPASQUALE

  • February 28, 2021 22:09
  • Edited

  Won't upload to my Strava from Karoo 2 states "Strava client error" 

  Won't sync from Hammerhead dashboard "cannot upload this FIT file error: Other error".

  I am signed into both account this has been for about 3 hours

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  Ramon Plaza

  • February 28, 2021 22:52

  Experiencing the same issue from karoo 2 head unit. I have disconnected hammerhead from strava and reconnected, what is going on hammerhead?

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  Chris Bolton

  • February 28, 2021 22:53

  Getting the same errors as Joseph and others above. My XERT account upload works just fine, as does my Training Peaks. This tells me its a problem on Strava’s side. Also, XERT and Training Peaks for me should sync bi-directionally with Strava. This means the ride today should upload from my Karoo 2 to XERT and/or TrainingPeaks, and then sync across to Strava. IT appears though that both XERT and TraniningPeaks are not sync’ing ride to Strava either. Maybe this will help the Hammerhead dev’s tel the Strava Dev’s what they broke. 

  Interestingly I ran my Garmin 1030 on the same ride, and it uploaded just fine. It uploads to GarminConnect, which then pushes to Strava. 

  Shame too, this was my first ride with my Karoo 2. 

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  Ashton Swartzfager

  • February 28, 2021 23:42

  Having the same issue - yesterday and today. Was able to pull the .Fit files off the dashboard and upload manually to strava but it's not ideal.

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  Brad Lako

  • February 28, 2021 23:56
  • Edited

  As of 2/28, still not working. There is a funky extension after the .fit not sure if that’s causing the issue. 

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  Ali

  • March 01, 2021 07:06

  Hi All, Please follow the updates on this post: https://support.hammerhead.io/hc/en-us/community/posts/1260801738090--OUTAGE-Strava-upload-import-issues

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