Strava Client Error

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Thomas Matlock

• February 27, 2021 21:59

I am getting an error when I try to upload my ride both on the Karoo 2 and the computer.  This is very frustrating.

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  Nich Tsuchiya

  • February 27, 2021 23:26

  Same here, "Strava Client Error" on two different units. Also similar message "Cannot upload this FIT file (error: Other Error)" when trying to sync to Strava from Hammerhead dashboard. What's going on?

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  Donald McCormick

  • February 27, 2021 23:52

  Sams here! Exact error as Nich, just started today

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  VJ Arizpe

  • February 28, 2021 03:30

  Mine just worked. Not sure what the issue was.

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  Ross Groom

  • February 28, 2021 12:53

  I am unable to upload from the unit "strava client error" but syncing from the online dashboard works fine. Please notify when fixed.

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  Ali

  • February 28, 2021 13:19

  Hi Ross, I have addressed this issue here: https://support.hammerhead.io/hc/en-us/community/posts/1260801725030/comments/1260802884209

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  Brent Derksen

  • March 30, 2021 23:23

  This issue is still happening for me.   Signed out of both accounts and seemed to fix the error for a day.  Now the error has returned.

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  End Gegner

  • April 09, 2021 21:26

  Same her
  Since the last update

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  Terry Johnson

  • April 09, 2021 21:46

  Same problem. It started with new update yesterday.

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  George Ames

  • April 10, 2021 08:24

  Yep, has become an issue for the first time since the update yesterday. Have done a full factory reset and it’s no better

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  End Gegner

  • April 10, 2021 08:31

  Now is working for me

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  Terry Johnson

  • April 10, 2021 19:41

  Yesterday's ride uploaded to Strava sometime during the night, thought problem was fixed. Finished a ride a few minutes ago and it won't upload to Strava but did upload to Ride GPS. Very frustrating. Is there a way I can remove the update that caused the problem? Maybe next time try an update before sending it out?

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  Brent Derksen

  • April 10, 2021 19:45

  Today’s ride I received client errors for both Strava and Ride with GPS

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  David Neal

  • April 10, 2021 21:37

  Well I got error today trying to upload my ride to strava before receiving the new update. I could upload my ride on Thursday ( the last day I rode) tried all the logging in and out of accounts etc.. no luck) do here we sit ... waiting ....

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  Sven Migot

  • April 18, 2021 22:28

  I'm having this issue too. Nothing works. Uploads to RWGPS fine. Is there a fix coming??? 

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  Ronald Reith

  • April 18, 2021 23:28

  I have gotten this error several times and have had my Karoo 2 for 45 days.  This is frustrating not to see ride data populate to Strava, especially since there is no BT to the phone and wi-fi only.  This computer is not performing up to the expectations I had compared to competitor products. If the support cannot quickly respond to user issues and solve problems, I have no choice but to switch back to competitor products.  Terribly frustrated by my experience with the Karoo 2.

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  Adam Wade

  • April 19, 2021 00:36
  • Edited

  Try going into your Hammerhead Dashboard and check your Units under Settings. After the most recent Karoo update, I noticed my units switched from Imperial to Metric. I just checked the Settings in my Dashboard and noticed the same thing had happened and that the Units were set to Metric. When I made the switch to Imperial under my settings, it seemed to fix the sync with Strava. Hope this works for everyone else. 

  Cheers!

  -Adam 

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  Sven Migot

  • April 19, 2021 00:44

  Thanks for the tip, but my units are set to Imperial. 

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  Adam Wade

  • April 19, 2021 01:12

  I also switched the Ride Upload Mode to Manual. Not sure if that made the difference. 

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  Ronald Reith

  • April 19, 2021 23:28

  Thanks for the tip . . .i checked the units and they were both set to imperial. However, after I checked it, the upload went through. Not sure of cause and effect, but hopeful these issues can be resolved for normal functioning on a regular basis.

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