Password issues

Answered

Follow

Robert Messier

• March 14, 2021 15:03

This computer is a pain in the a$$$$. How about just have some on staff support.. I cannot sign in to the karoo unit even after changing my password 3 times to sign in to the online account but when I hit the change my password once signed in it says i am entering the wrong old password yet it allows me to use that to sign in... WHAT THE (*&^*%^$%)^_*^&. About ready to lose my mind.,

0

• 

  Ali

  • March 15, 2021 07:15
  • Edited

  Hi Robert, sorry to hear about the frustrating experience. We will try our best to get this sorted our for you real quick. May I know what screen you are stuck on? Could you please share an image from Karoo screen with the error message?

  -1

  Comment actions Permalink
• 

  Jeff Smith

  • March 15, 2021 08:47

  One thing that caught me out once or twice is the fact that the Dashboard and Karoo share a password (the Dashboard one) and the support page (this web area) has a different one.  I’m raising this as a helpful comment, and I would dearly like there to be just one password personally for access into the Hammerhead world.

  Otherwise, I find the passwords are reliable.

  0

  Comment actions Permalink
• 

  Ali

  • March 15, 2021 08:53

  Thanks, Jeff. We will be moving towards a single account for sure. Thanks for your help, I am suspecting that to be the case, where Dashboard, Support and Shop all use different credentials. Or an issue during the onboarding screen - where I would suggest skipping the onboarding and sign in from the Settings accounts.

  Steps to skip the Karoo 2 Onboarding process:

  

  0

  Comment actions Permalink
• 

  Robert Messier

  • March 15, 2021 13:32

  I cannot get past that.. the window pops uo but it does not provide the option to skip onboarding.. 

  0

  Comment actions Permalink
• 

  Ali

  • March 15, 2021 13:41
  • Edited

  Robert, you may need to long tap on the pop-up window. Check the above gif for step by step instructions.

  0

  Comment actions Permalink
• 

  Robert Messier

  • March 15, 2021 13:53

  Tried that before and it didnt work.. I will attempt again.. Is there no way to reset this?

  0

  Comment actions Permalink
• 

  Robert Messier

  • March 15, 2021 13:55

  Scratch that.. It worked. So without my password, what am I losing? 

  0

  Comment actions Permalink
• 

  Robert Messier

  • March 15, 2021 13:56

  Also why does the screen for the username and password indicate that if you forgot either fields you can reset at the dashboard yet when I change it, it doesnt seem to work??????

  0

  Comment actions Permalink
• 

  Ali

  • March 15, 2021 14:23

  You can log in from the Settings > Hammerhead account. Are you able to use the new password after resetting on dashboard.hammerhead.io ?

  0

  Comment actions Permalink

Please sign in to leave a comment.