Delete ride before upload

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David

• April 01, 2021 08:34

When you end a ride there needs to be an ability to delete a ride before it uploads. Otherwise you have to go round all your linked accounts just to delete the warmup ride you did or similar. The ridiculous part of this some of the answers on here saying ‘some people accidentally deleted their rides so we removed the ability all together’. Karoo is supposed to be next generation cycling and rather than solve the UX problems (which is actually easy and has been done many times across a lot of devices in how to prevent destructive actions) the feature was removed and has been left for months? It does not build any confidence in Hammerheads ability to deliver simple features like this

16

• Official comment

  

  Shruti

  • September 23, 2021 18:23

  Hi All,

  This issue has been addressed in today's release. Thank you for bringing this to our notice!

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  Steve

  • April 01, 2021 09:37

  Yes, there's been a lot of requests for this recently and it follows that you should be able to delete a ride if you don't want to save it.

  You don't have to go round all your linked accounts to delete the ride if you don't select them when you save it. If you notice, when you save the ride, you will see icons for your connected accounts. You need to deselect them and it will only then upload to the HH Dashboard.

  Another topic here you might want to upvote (click on the up arrow).

  https://support.hammerhead.io/hc/en-us/community/posts/360052833413-Discard-Ride

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  Daniele Fonelli

  • April 06, 2021 17:30
  • Edited

  Hi everyone, the fastest way to solve what you report as a difficult thing it’s actually not that hard.
  While you are registering the ride that you want to delete, you should press and hold the lower right button of the unit to show up all the opened pages,(multi page viewer) then you click on the X to close the page of the ride and that’s it, no uploads, no need to go around anything. I hope this can help everyone that need to delete a ride started not on purpose. It’s pretty simple.

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  Mark

  • April 10, 2021 15:39

  Thanks Daniele! I was wondering how to bring up the open page / multi page viewer!!!

  But i do also agree that think there should a "do not save ride" option back in the UX!

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  Steve

  • April 10, 2021 15:51

  That is, until you start your next ride and the Karoo is smart enough to recognise that you previously quit the Ride app before saving the previous ride and attempts to recover your previous ride next time you start the Ride app...

  Just add the "Discard Ride" option so we don't have to figure out these clunky workarounds that don't even work properly.

  If Hammerhead put the same number of confirmation steps to discard a ride as they do to save a ride, I think it's fairly unlikely that a user would discard a ride by accident. If your users do still discard ride data they did not intend to discard, then perhaps cycling technology - or technology in general - isn't for them. The majority of us are not stupid and have used a mobile phone before. Please design for the majority rather than the minority.

   

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  jeff skinner

  • April 10, 2021 20:23

  I'd like that "don't save" option too.    I often experiment with features/buttons in ride mode and then find the (10 feet, 0.2m elevation) ride saved.  then go  through deleting all the non-rides later.   Nicer to have option not to save.

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  Mark

  • April 11, 2021 05:27

  Ah ha so yes last night I closed the ride app and this morning it started and “recovered ride” immediately then saved it. So closing the ride I don’t want saved in future is useless... although I do now know now to switch apps within the unit quickly ha ha

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  Damon Murphy

  • April 11, 2021 08:04

  On Garmin when you end a ride you have a big green area with Save written in it to save a ride and a big red area with Delete written in it to delete it. Never pressed the wrong one yet.

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  jeff skinner

  • April 11, 2021 08:19

  When using Komoot as navigation device on iPhone (ideal but battery withering), it’s the same.

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  Olli Vanhoja

  • August 07, 2022 20:17

  I can definitely confirm that it's now possible to delete the ride right after ending it. Today I ended my ride while the bike was still moving. I was on the summary page that shows the small map and stats. Suddenly the device asked something like: "Are you sure you wand to end the ride?" The options were a back button and a chequered flag. Maybe I read the prompt wrong but still, what should you choose from these options? I went with the flag because it looked like a confirmation to end the ride. Unfortunately that's not what happened as the next screen said: "Deleting ride..."

  I have had enough of this. Before this it was the crashes and loosing hours of ride data. Now it's total ambiguity of the UI. Funny enough, after the crash fixes the device goes unresponsive on every boot and I get a stock android prompt asking if I want to wait or kill the UI app. Moreover, the UI is _still_ crashing. Just before I started to write this wall of text, I was playing with the ride UI and *bang* the thing just crashed while it wasn't even recording or connected with BT.

  I have just ordered a new Garmin device. Even if I hate their devices and services. They have had a tons of issues too but never have I lost my recorded rides using Garmin. It's not like loosing some ride data would be catastrophic for me but I just don't see the reason to struggle when an actually working device from a competitor is 100 euros cheaper and has better hardware too. I'd like to sell my Karoo 2 to get some of the money back but I don't want to be such a malicious person and make the buyer have the same struggles.

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  Anna Ronkainen

  • August 08, 2022 09:49
  • Edited

  Deletion requires confirmation, I think your button presses were probably out of sync with what was shown on screen and you actually pressed them in the right order to delete the ride instead of what you wanted to do. (Been there, done that.) Of course that should not happen, but if fixing that is too complicated, how about moving the delete confirmation to one of the higher buttons which you would not normally press in the end-of-ride flow when trying to save the ride?

  (For what it’s worth, the deleted activity is still on the device and can be copied via USB if you jump through a hoop or two.)

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  Olli Vanhoja

  • August 08, 2022 12:21

  Any idea where? I tried to look from the FIT and tmp directories but there was nothing :(

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  Anna Ronkainen

  • August 08, 2022 12:31
  • Edited

  I couldn’t find the one I accidentally deleted the first time either (without turning the unit off), but it was there in the fitfiles directory when I tried again later (after having turned the unit off and back on again). Sort by date can be helpful.

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  Olli Vanhoja

  • August 08, 2022 12:39

  Haha, thanks! Found it.

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