Software updates prevent bicycling

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Dave Kinnear

• April 02, 2021 19:56

I received my new Karoo 2, updated the software, connected it to my WiFi and to the sensor on my bike. The first ride went well. When I booted up the computer the second time, it asked me to enter the passcode for my WiFi again. When I did, it when into a 20-minute software update automatically. Then, the computer made me sign in (again) to my Hammerhead account. Then I had to pair the sensors on my bike once again. Does this device not have a memory? Does Hammerhead really expect that I spend 30 minutes initializing my Karoo before every ride?

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  Krzysiek

  • April 03, 2021 06:17

  I haven’t problems like Yours, so there is something wrong with Your unit. You should open service ticket.

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  Jami

  • April 04, 2021 16:04

  Hello Dave,

  This is not normal behavior for the Karoo 2. I am sorry for that inconvenience.

  With it making you input the wifi credentials and pair all the sensors again, it sounds as if the device performed a reset and the delay was downloading all of the maps and user data again. It typically should not do this without you initiating it, but a hard reset generally clears all error logs and corrects any corrupt files by reinstalling the software.

  Have you had the opportunity to ride again since? did you have a similar experience? If you continue to experience such behavior or any other issues, please write to us at support@hammerhead.io to open a support ticket. We will gladly look into this.

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