Strava client error

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Angela Barcenilla

• April 10, 2021 22:16

My Karoo has not been able to upload this past week.  Tried disconnecting my Strava account and logging in again, to no avail.  Only way to upload is via downloading a FIT file and manually uploading into Strava.  Really annoying.  How can we fix this?

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  Duane Ramirez

  • April 11, 2021 00:23

  SAme!!! It never uploaded to Strava automatically from Day 1.

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  Chris Pritchard

  • April 11, 2021 00:30

  Same....the automatic upload worked perfect up until the 3.25 update (coincidence?), but since then it's been intermittent, and I'm having to upload manually now. 

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  Damon Murphy

  • April 11, 2021 15:48

  There’s been there’s been a lot of other threads about this and those with some tech know how seem to think HH is hitting Stravas API upload limit so need to negotiate with Strava a higher limit. 
  
  

  Perhaps due to an increase in popularity in the HH product recently. 

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  Angela Barcenilla

  • April 11, 2021 20:41
  • Edited

  Got it.  This manual upload thing is annoying.  Had to do it again today and the foreseeable future.

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  Alan Jones

  • April 11, 2021 21:34

  Two days in row of Strava Client Error with Karoo 2.  I'm done with this beta product, returning it ASAP!  

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  Akhil

  • April 12, 2021 10:43
  • Edited

  Hi All,

  We apologize for the inconvenience caused here. We have raised this as an urgent concern to be looked into ASAP with our team. Thank you for the patience. As of now, try the workaround to upload the file manually or by disconnecting and reconnecting the Strava account.

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  Angela Barcenilla

  • April 17, 2021 23:01

  Rides were syncing for a while, but two recent rides that would not upload w/ a Strava Client Error.  Still having to upload those files manually.  This intermittent problem needs to be fixed.

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  Michael Heinz

  • April 17, 2021 23:11

  Haven’t had a problem with Strava in weeks - my ride today uploaded fine.

  What happens if you select the ride from “Rides” and try uploading again?

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  Angela Barcenilla

  • April 17, 2021 23:21

  Doesn't work. I get an error that says it can't upload the FIT file.  The only way to get them to Strava is by downloading the FIT file and manually uploading it to Strava.  I think I have had to manually upload it more times that it has actually worked since I got this device.  About to return it.

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