Route update bug

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James Langlands

• April 16, 2021 15:54

I edited a route on my dashboard today to avoid going through a river estuary, which was carnage last time I rode it! I saved it over the old version and the route appeared to update on my Karoo, showing the revised course I'd plotted around the problem area. Trouble is, it still sent me the wrong way. Checking now, when I tell the Karoo to use the route, it plots the OLD version, even though the new version shows correctly in the preview. Very annoying.

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  Hari Krishnan

  • April 20, 2021 19:57

  @ James: Sorry to hear about the negative experience that you have come across. We would like to investigate the issue further. For this, I have created a support ticket requesting the GPX file of the Route and a couple of screenshots showcasing the issue. I request you follow up on the ticket.

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  David Horn

  • May 05, 2021 18:54
  • Edited

  Update - this also happened to me today. Didn't manage to get a screenshot (it was snowing and I was lost and cold and annoyed) but can offer some thoughts and troubleshooting that I tried.

  Karoo had internet connection via my phone's hotspot the whole time.

  1. Syncing the route with the dashboard again didn't work.

  2. Removing the route and adding it again didn't work.

  3. Copying the route in RideWithGPS and syncing it to the Karoo via the dashboard didn't work.

  4. Force-stopping the Routes app and clearing its data didn't work.

  5. Restarting the device did work (it generates directions correctly for the copied route and a quick check suggested that the original had updated.

  Let me know if you need more information.

   

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  zvone jankovic

  • May 06, 2021 03:29
  • Edited

  Always add suffix ad each change at route and you will not have problems. Example:

   

  Original                   originalsouth

  First change            originasouth1

  Second change       originalsouth2

  Third change           original south3

   

   

  And than delete all previos

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  Michiel Modderman

  • May 06, 2021 07:50

  Indeed, that's similar to how I do it as well.

  I duplicate the route, choose a new name (or simply add a suffix) and edit the route. This prevents any route / reroute problems.

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  James Langlands

  • May 06, 2021 21:56

  I went back to the route on my Karoo to get some screenshots and couldn't reproduce the issue. I think given time the route has fully updated in some way. It definitely happened though! Will be aware of the issue next time so won't save directly over a previous route in future.

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