sync to strava does not work anymore

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willem hofstede

• April 25, 2021 12:53

After an update last friday my rides are not uploading anymore to strava

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  Akhil

  • April 25, 2021 20:19

  Hey Willem,

  I'm sorry to hear about the Strava Sync, Could you please let me know if you are able to sync your rides & activities after trying to disconnect the Strava and Re-connect on the Dashboard? You can also alternatively upload the FIT files manually to Strava 

  You can refer to this link: https://support.hammerhead.io/hc/en-us/community/posts/1260802084310--OUTAGE-Strava-upload-issues

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  Jamie

  • May 12, 2021 19:38

  I am experiencing this too since the update. When I save a ride it won't upload to Strava unless I turn off my Karoo and turn it back on again. As soon as it restarts, it uploads to Strava. It would upload instantly before the update. 

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  Marcos González

  • January 22, 2024 13:05

  Same problem here, after last update my routes are not synced anymore from the device nor the dashboard.

  I've followed the instructions from this article with no luck: 
  https://support.hammerhead.io/hc/en-us/articles/360038194573-Unable-to-sync-Routes-Rides-between-Strava-and-Dashboard 

  I've tried to sync from the dashboard too but nothing happens (so the problem doesn't seem to be on the device itself).

  Regards,
  Marcos.

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