Ride file won't upload to dashboard when unit gets turned off

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Ron

• May 01, 2021 23:40

I grazed the power off button when I tried to turn the screen off at a coffee stop. This has happened before but I could manually upload the ride from dashboard. But this time that part of the ride won't upload to dashboard.Also why not have a "Are you sure you want to power down?" prompt if shutting things down messes up the ride file?

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• Official comment

  

  Shruti

  • August 12, 2021 16:47

  Hi Ron,

  This issue has been addressed in today's release. Thank you for bringing this to our notice!

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  Akhil

  • May 05, 2021 12:49

  Hey Ron,

  I can understand the nuance here, We are working on improving the UI/UX experience of the Karoo as a whole and I shall be sure to bring this forward to my team. 

  If your Karoo did power-down, The Ride would have saved under the temp files folder in the internal storage, you can manually upload it if you choose to. At certain times when the ride abruptly stops the files can get corrupted due to which they do not upload. 

  Please do write to us at support@hammerhead.io so we can take a look an assess the FIT file :) 

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