Bricked K2

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Dennis Clinefelter

• May 14, 2021 20:37

Hello,

I installed the latest fw release on my K2, and when I went down to power it up before my ride this morning, nothing happened. I unplugged it from the charger and plugged it back in again and didn't see the charging battery icon. It appears that my K2 is now just a small paper weight.

Are there any other steps I can take before going down the warranty replacement route?

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  Akhil

  • May 16, 2021 10:17

  Hey Dennis,

  As Benno has suggested, Do perform a hard reset on the Karoo, you can refer to this article: https://support.hammerhead.io/hc/en-us/articles/360058853573-Performing-a-Hard-Reset-on-your-Karoo-2

  If the issue still persists, Please do reach out to us at support@hammerhead.io and we shall be sure to help you out!

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  Dennis Clinefelter

  • May 16, 2021 11:26

  I had tried that initially with no success. After reaching out to support, Jami gave me direction that worked, and an explanation behind what may have been the root cause.

  I left my K2 alone for about 24 hours, plugged it in and the battery charging icon appeared on the screen with 0% capacity. So it had fully discharged overnight and actually shutdown. It appears that I was stuck in Fastboot. Now that I am out of Fastboot, the device is working as expected.

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