Unboxing Karoo 2 - Device Shipped without Karoo OS

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Dhoore Soren

• May 28, 2021 14:49
• Edited

Hi,

I just received and unboxed the Karoo 2. The start screen looks generic Android (see picture below) and the actual biking/routing app is nowhere to be found. 

Has anyone else encountered the same issue?

Thanks!
S.

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  Steve

  • May 28, 2021 07:09

  That's certainly not normal; I guess somebody forgot to install KarooOS on this one.

  Suggest you "Submit a request" and the guys at Hammerhead will take of you from here.

   

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  Dhoore Soren

  • May 28, 2021 14:43

  Thanks Steve. Yes, it seems so. I have already submitted a request and hope to get a reply from Hammerhead very soon.

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  Akhil

  • May 29, 2021 13:11

  Hey Dhoore,

  We would like to apologize for the initial experience here, This was certainly not intended! I do see that our support team member Casey is on the job and is assisting you further :) 

  We shall ensure to have this unit checked by our teams and ensure to avoid future occurrences such as this!

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