Komoot import doesn’t work

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Ivo Smolis

• June 04, 2021 06:58
• Edited

Hello, Up until yesterday (at least I noticed it yesterday) everything was working fine. But yesterday evening I created a new route on Komoot, went to Dashboard and resynced routes. But the new one didn’t appear/import. I tried it a few times and it didn’t help. I also tried unlinking my Komoot account from Dashboard and reconnect it. But still only older routes import from Komoot. I also tried changing route privacy settings on Komoot, it did not help either (all previous routes are private and still import fine). Lastly I tried using the webpage link to Komoot route and pase it into the weblink field in Dashboard and import it that way. But then Dashboard displays a popup saying it’s not authorized to import that route. Any ideas? If anyone could try it - here is a link to a short test route which also doesn’t import since yesterday. Also - routes from Strava import flawlessly and instantly still. But I prefer Komoot routing engine etc. All help will be appreciated :)

 

Test route:

https://www.komoot.com/tour/384013811?ref=itd&share_token=ap0l9nGG8N5kQij8ha4degg48DL4p3uSp30hqwUAdc1eKlBLeW 

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  Steve

  • June 04, 2021 07:12

  Hi Ivo,

  I see the same error as you:

  

  I'm not sure what else to suggest here. Hopefully one of the HH team will be along shortly to help you out.

  Steve

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  Edgar Karel

  • June 04, 2021 10:53

  I can sync with Komoot after firmware update.

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  Ali

  • June 04, 2021 11:35
  • Edited

  Hi Steve and Ivo - I was able to import that public route (https://www.komoot.com/tour/384013811) from Komoot.

  Two things to check: 1) Komoot connected on the Dashboard 2) Region access on the Komoot.

  

   

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  Steve

  • June 04, 2021 11:38

  Hi Ali - I'm guessing it's because I do not have access to the Poland region in Komoot. Importing routes in my region works fine. I am not a Komoot Premium subscriber so I will not be able to view and sync rides outside of the regions I've paid for.

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  Ali

  • June 04, 2021 11:47

  Correct. That explains it.

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  Ivo Smolis

  • June 04, 2021 12:05
  • Edited

  You are probably right, guys. I’m also a free user and as a free account I have access to different area of Poland, in which I live on a day to day basis. This route is in different region. That probably explains everything. Sorry for bothering then, it’s not an issue, just a user error

   

  EDIT: just as a follow up - I bought the world map pack - now the routes import correctly. Thank you for pointing me in the right direction!

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