Karoo does not fetch most recent Komoot routes

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Manuel Steinbrecher

• June 13, 2021 20:23
• Edited

Hey,

Maybe someone can help me. I am not an expert, yet. I bought my Karoo2 only 2 weeks ago. So far, quite happy with it. But, I don't understand what routes it is syncing from my Komoot account. It says it fetches the 50 most recent ones. But that is certainly not the case. I have created several new routes that I want to ride (after I first set up my Karoo2 initially) but I never can find them in my dashboard. It does fetch quite some routes, but I don't find the pattern which ones. Certainly not the recent ones. And it also shows also routes double... So, right now a bit hard for me to use it for navigation...

Could it be, that I have to have the regions unlocked in my Komoot to sync them with my Karoo2?

Thanks!
Manuel

 

Edit: Ok, I bought Komoot World now, what the heck, gonna use it. Dashboard still does not fetch the recent routes. But at least I can import via link to the Komoot route...

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  Akhil

  • June 15, 2021 10:11
  • Edited

  Hey Manuel,

  Thank you for posting, To sync your routes from Komoot or any third-party application, Do click on the Sync icon on the routes menu in the dashboard ( It would beside the search bar) This should get all your 50 recent tours synced from Komoot.
  
  We are investigating the issue are routes being duplicated when synced from Komoot. There are a handful of other users as well who have reported this.

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  Jamie Ward

  • June 15, 2021 15:59

  I would love it to sync automatically, really annoying having to remember to sync on dashboard before ride. When you are somewhere with little signal i want it to auto sync to my headset when it has signal.

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  Manuel Steinbrecher

  • June 15, 2021 19:40

  The issue has been resolved by disconnecting and reconnecting my Komoot account!
  Thanks!

  @jamie: Yea, that's very true. There are many more small things that could be better, guess time for a feedback thread eventually.

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  Neil Partridge

  • June 24, 2021 12:45
  • Edited

  I created my first Komoot route in September 2020, and that shows on my Karoo 2. I have created my second route today, but that does not show on my Hammerhead dashboard (i.e. webpage). I have disconnected and reconnected my Komoot account but the new second route is still not showing.

  Is it because I have to "pay for the map" on Komoot to allow synching with devices? (I "own" the map for the first route which has synched, i do not "own" the map for the second route which has not synched.

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  Harrison Wang

  • June 24, 2021 14:48

  I noticed my karoo2 isn't fetching routes from my Komoot anymore. it is still able to fetch Strava routes,,,just not Komoot. it used to work beautifully and I rely Komoot for route planning

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  Mike Lee

  • June 26, 2021 03:05
  • Edited

  Having the same problem as well!  Weirdly, I was able to delete a route from Komoot and have it go away from my Hammerhead dashboard, but the new one I created today (which normally can be synced pretty much right away) is not showing up.

  I've tried the suggestion in another thread to disconnect and reconnect my Komoot account in incognito mode, but, no luck with that.

  [Edit] Never mind -- it is about purchasing the region in Komoot after all! Did that and was able to import instantly. [/Edit]

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  iggy

  • July 24, 2021 14:06

  I'm having this issue as well. Only way that works is to unlink and link the komoot account.

   

  >Do click on the Sync icon on the routes menu in the dashboard

  There's no way to sync apps from within the karoo unit? seriously?

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