Live Tracker Not Working with T-Mobile or Google Fi

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Dan Kohler

I used a T-mobile SIM for a year, and recently, Live Tracker is not been working with it. I start a ride and follow along on my phone on my Live Tracker dashboard page, and it doesn't ever register that I started a ride (just an orange dot). So, thinking it was my SIM or a weird data plan with T-Mobile, I purchased a Google Fi SIM and got the same results. I'm at a loss at what to do to get Live Tracker working. It seems phone companies are incredibly unhelpful because the Karoo 2 isn't a phone, and Hammerhead's website/support is equally as unhelpful with their Live Tracking/SIM troubleshooting documentation. Does anyone out there have similar issues or a way to troubleshoot my problems?

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    Ali
    • Edited

    Hi Dan, do you get SIM card to work on other internet based function such as route sync, ride upload or signing in to the Hammerhead account?

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    Dan Kohler

    No internet connection - but it looks like it's getting a good signal. Please help!

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    Ali

    Dan, we have created a ticket and would like you to please follow up with the Serial number of your Karoo 2 over the email. Thanks.

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