Dashboard not loading rides or routes

Completed

Follow

Anna Ronkainen

• April 08, 2023 17:17

Is it just me or does the dashboard get stuck at “Loading more rides/routes” for others as well? (Multiple devices+browsers tested.)

8

• Official comment

  

  Ali

  • April 08, 2023 19:09

  It's a known outage due to connected 3rd party services on Dashboard. It's being looked at currently by our developers. We will update this post as soon as this has been resolved.

  https://support.hammerhead.io/hc/en-us/community/posts/14372827394331

  Comment actions Permalink
• 

  Chris Belobrajdic

  • April 08, 2023 17:37

  nope, not just you.  My login is there but is completely blank. 

  0

  Comment actions Permalink
• 

  Anna Ronkainen

  • April 08, 2023 17:43

  Good thing the Karoo can apparently do the uploads to 3rd-party services directly...

  0

  Comment actions Permalink
• 

  John Pfennings

  • April 08, 2023 18:06

  No uploads here also
  @hari??

  0

  Comment actions Permalink
• 

  Tony Williams

  • April 08, 2023 18:51

  Same here. No rides or saved routes. 

  0

  Comment actions Permalink
• 

  Tych1969

  • April 08, 2023 18:53

  Same here.

  0

  Comment actions Permalink
• 

  Steffen Meier

  • April 08, 2023 20:29

  Unable to sync a race track for tomorrow.

  Unbelieveable!

  0

  Comment actions Permalink
• 

  Chris Belobrajdic

  • April 08, 2023 20:49

  I did find, however, that you can import a route to the routes page via pasting a URL. I created a route on Strava, copied its hyperlink then imported the route via the ADD button on the dashboard Routes page. I was able to connect and then use the route with the Karoo2.

  BUT... that was over 2-hours ago, and now, when I try to upload that ride, the K2 isn't connecting.

  Oh well.

  0

  Comment actions Permalink
• 

  Martin Bolton

  • April 08, 2023 21:15

  Super frustrating - ride tomorrow am. Let’s hope the mega expensive karoo )bought for nav) isn’t a total waste of money…

  0

  Comment actions Permalink
• 

  Ali

  • April 09, 2023 01:32
  • Edited

  Update: the services were restored at 18:02 EST.

  0

  Comment actions Permalink
• 

  Mike Williams

  • April 09, 2023 15:31

  Still not working. I have tried safari and chrome on 2 different computers, no rides or routes will load.

  0

  Comment actions Permalink
• 

  Megan Bilodeau

  • April 09, 2023 15:34

  Still not working here either. Super frustrating. 

  0

  Comment actions Permalink
• 

  Chris Rafferty

  • April 09, 2023 15:37

  Still nothing on my dashboard.

  0

  Comment actions Permalink
• 

  Andy Jackson

  • April 09, 2023 16:14
  • Edited

  I tried unlinking all my services, nothing loaded.  I re-added them, nothing loaded.  I tried multiple devices and browsers, nothing loading.  I did have my routes load initially once this morning, but the service quickly broke again.

   

  Edit:

  I don't know how this would be implemented, but an alternative option for loading routes on the device would be extremely helpful when there's service outages like this.

  1

  Comment actions Permalink
• 

  Chris Belobrajdic

  • April 09, 2023 21:26

  Mine works as advertised, so it appears not all accounts have been affected similarly.  Maybe clearing your browser cache will help(?) but that doesn't explain why the issue exists across multiple browsers.  I hope it gets fixed for you soon

  0

  Comment actions Permalink
• 

  Anna Ronkainen

  • April 10, 2023 07:07

  You were probably just using it after the outage had been fixed, no need for any empty caches trickery afterwards (either time) at least here. And yes, a mechanism for uploading routes onto the unit via USB would definitely be good to have.

  0

  Comment actions Permalink

Please sign in to leave a comment.