Huawei p20 pro notifications

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Dan Towell

• December 08, 2020 12:22

Hi I cant get any notifications on the Karoo 2 using a Huawei p20 pro. I've followed your online instructions and tried on 3 attempts now. The Karoo and phone pair to each other, I've enabled permission's and turned off optimization but still nothing, I have a Samsung galaxy watch connected which works perfectly, and have even tried to match all phone settings the same but still no luck. I have tried with the watch disconnected again no luck. I saw there  is somebody else with the same problem on the same phone, so could this be a problem between your app and Huawei overlay. PS I factory reset the Karoo and manually unpaired it in Bluetooth after each attempt. Also I am trying in ride to get notifications. thanks

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  Abhishek Anand

  • December 08, 2020 17:37

  Hi Dan. Sorry to hear about your issue with the phone pairing.

  I am not sure if you have the unpaired Karoo and the phone separately. I see that you have already tried to pair your phone with Karoo 2. Could you please unpair KAroo 2 on your phone, reboot your phone and try a fresh pairing again? Let me know your findings.

  Also, could you please disable the battery optimization for the companion application?

  Here are the articles that you can refer to for information regarding the Android phone pairing - https://support.hammerhead.io/hc/en-us/articles/360054073194-Android-Smartphone-Notifications

   

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  Dan Towell

  • December 08, 2020 19:15

  Hi yes followed the procedure in the article you posted and everything connected fine and I have allowed all permissions and disabled battery optimisation for the karoo app. The phone and karoo both show they are connected but no notifications. After each attempt I factory reset the karoo unpaired it from the Bluetooth menu in the phone and rebooted the phone. Still no notifications.

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  Dan Towell

  • December 09, 2020 13:53

  Hi is there some way to check the Bluetooth chip is operating ok, seeing as it has a different chip for phone pairing, Thanks

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  Abhishek Anand

  • December 10, 2020 16:31

  Hey Dan.

  Sorry for not getting back sooner.

  We have been trying to look for the answer from the development team. In order to investigate further, I have created a ticket. Request you to followup there.

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  Dan Towell

  • December 10, 2020 16:52

  Hi thanks for getting back to me, I will make a video of the procedure and post back to you. 

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  Dan Towell

  • December 10, 2020 18:11

  Hi Abhishek, I have managed to get it going.

  On the phone You have to go to settings select apps, select apps again, press the 3 dots top right corner, press special access, press battery optimisation, change the menu to all apps, select the Karoo app, press don't allow, press ok . Come out of the apps menu back to settings, press battery, press app launch, then toggle the slider on the Karoo app to manage manually. And obviously the same as your instructional video, make sure permission's are enabled.

  Not sure if this is only applicable to Huawei phones, but maybe worth an amendment to your instructions to include this for anybody else.

  Thanks for your time and I'll put my I.T consultancy bill in the post or I'll accept the 75% discount you have offered early pre orders off the jersey your selling on the Hammerhead site😉😉

   

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