Technical issue

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Christian Osburn

• May 03, 2023 13:49

My Hammerhead will not turn on and show the normal screen. When plugged in, it comes on and blinks with the Hammerhead logo screen. Once unplugged, it will not turn on. I've tried a re-set and using different chargers etc and nothing will work.  

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  Ali

  • May 04, 2023 07:53

  Christian, I see that you have also raised a support ticket with us. Casey from our team is waiting for further information from you, please pick up the conversation with us there.
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  Also, try to see if leaving it on charge for a few hours and then trying to power on helps revive the unit. Thanks!

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  Anna Ronkainen

  • May 04, 2023 23:07

  In my experience, the Karoo does not turn on if you try to do that while charging/plugged in. I have had a few (other) older Android devices with the same “feature” so I presume this is something Hammerhead can’t really fix (except by migrating to a newer version...).

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