Karoo 2 mounting system broken, again

Follow

Francis Paufique

• May 23, 2023 08:51

The K2 mounting part piece referred I believe as "bracket puck" broke once again.

The first time, I managed to fix it using super glue, but this time it simply won't fit as there is now too much glue for the 2 parts to assemble correctly:

A rapid tour on the forum and on internet indicates this is a recurring problem.

How come this part - seemingly not robust enough to support normal wear - is not sold by itself on the shop, but only with the entire mounting system?

I've sent a message to customer service to get a replacement on what seems to be a design flaw

2

• 

  Abhishek Anand

  • May 23, 2023 14:33

  We are sorry to see this breakage, Francis. Don't worry, we will ship the replacement part for you.

  Meanwhile, I would like to inform you that the part(puck) has undergone iteration after we investigated and identified the root cause of the breakage. The latest replacement, that we will ship to you, would be the stronger and sturdier that the old versions.

  Unfortunately, we do not have this part for sale on our website. However, you can write to us at support@hammerhead.io with the picture of the broken part and we will help you with shipping of the replacement part.

  Besides, I see that we have a ticket from you on this breakage. I have responded to you requesting information on the order details, shipping address and a few questions related to the breakage. Kindly respond over there so that we can ship the replacement part sooner.

   

  1

  Comment actions Permalink
• 

  Francis Paufique

  • May 25, 2023 16:35

  Hi Abhishek, thanks for your answer and sending of the replacement part.
  
  I just received the bracket puck today, heck that was swift! Very pleased about how Hammerhead handled this :)

  2

  Comment actions Permalink
• 

  Javiuchi

  • May 27, 2023 18:14
  • Edited

  Hammerhead tiene un servicio postventa excepcional. Quiero felicitarlos y darles la enhorabuena por ello

  1

  Comment actions Permalink
• 

  Alfonso Elias de Molins

  • August 25, 2023 23:45

  Totalmente de acuerdo con Javier. El servicio postventa es rápido en contestar, amable y efectivo. Un 10.

  I totally agree with Javier. The customer service is quick to answer, friendly and effective. Excellent!

  0

  Comment actions Permalink

Please sign in to leave a comment.