No GPS connection , completely Gray map with arrow

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Glenn Willems

• June 27, 2023 20:15

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  Ali

  • June 28, 2023 06:41

  Hi Glenn, I'd like to start with the basics first... so please let me know

  - you are using an outdoor profile, not an indoor one

  - you are not in an area surrounded by tall buildings or inside of a building

  - you do have the offline maps downloaded

  - if you are using a route and it passes though multiple regions, all those regions are available.

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  Yusuke Uetani

  • July 07, 2023 15:49

  Hi I'm having the same issue.  After the latest software update I'm missing GPS.  I don't even have the "location" setting in settings.  There's no GPS in "sensors"

  .  I've tried hard reboot/ restore factory settings. I'm using an outdoor profile and went outside to test .  It's worked fine for the last year until yesterday.  Can someone help asap?

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  Ali

  • July 07, 2023 16:43

  Please could you confirm your outdoor profile did not accidentally changed to an indoor under Profile settings?

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  Yusuke Uetani

  • July 07, 2023 18:27
  • Edited

  Yes.  it did not switch to indoor.  

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  Ali

  • July 08, 2023 04:13

  Could you share the serial number of your Karoo 2 with us in an email to support@hammerhead.io?

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  Chase Bolt

  • July 09, 2023 22:08

  i am also having this issue. no gps after latest update.

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  Ali

  • July 10, 2023 04:28
  • Edited

  Hi Chase, I want to confirm that there has been no change in related to sensors or GPS functionality in the latest release. This has not impacted wider community, so we do not believe this issue is related to update. Please check if your outdoor profile somehow has changed to Indoor one, inside the profile settings. This has been the case with a few riders who did report to support.

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  Ali

  • July 11, 2023 05:13

  Confirming that the issue was resolved after changing the profile to outdoor.

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