Since the update various issues! 2.9.5 System and Maps!

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Malik

• August 20, 2023 14:44

Hello together, 

until yesterday my Karoo2 worked well, after a system update including maps it no longer works so well. 
Who can help? 
These are the problems: 
After Autopause : it does not really find the Wahoo sensors that fast. it takes over a minute.

Climb function does not appear!  Is activated but without function. 

Today I drove over 50km and shows me only the map of about 7km! the remaining 43km no longer visible. 

I do not get any messages or calls from the Iphone displayed. 

What can I do to make it work? Should I reset the device?

 

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  Ali

  • August 21, 2023 12:22

  Malik, sorry to hear about these issues. Please do not attempt a factory reset before we could look into it. Could you share

  • the serial number of your Karoo 2,
  • FIT file of ride and
  • the original GPX of the route

  You can raise a ticket here: https://support.hammerhead.io/hc/en-us/requests/new

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  Malik

  • August 27, 2023 13:18

  Hello Ali, I sent you the data via e-mail. My Karoo2 seems to be working now. See screenshot 

  I didn't do anything, but it's working now

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  Anthony Ralphs

  • September 11, 2023 17:25

  I have also had this issue with climber not activating since the most recent update. I have tried changing the settings, enabling and disabling but still does not work

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  Malik

  • September 11, 2023 17:55

  check your indoor/outdoor setting, probably it runs on indoor activity. I updated my Karoo 2 yesterday, after that it didn't want to start anymore. I had to reset it to factory settings!

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  Anthony Ralphs

  • September 12, 2023 16:00

  I got the system update request yesterday from the 7th. Rode this morning and the climber functionality appears to have returned

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