Maps not showing

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Matt Haber

• August 30, 2023 16:02

After the last update, maps no longer show on my main screen. I don't see any other posts about this, so maybe it's a quirk of my unit, and will open a ticket. But just checking first!

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  Ali

  • August 30, 2023 16:50

  Hi Matt, could you please check if the ride profile is accidentally changed to Indoor instead of outdoor?

  Also, there was a map update on Aug 16th, so check if that is pending to be installed.

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  Matt Haber

  • August 30, 2023 20:50

  Thanks, Ali.

  Checked--I was on the HR+PWR profile, so it was an outdoor one.

  And I had updated the maps.

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  Ali

  • August 31, 2023 12:21

  Matt, thanks for confirming.

  Does this happen on all your rides after the last update? It would be better if we can work on a solution with you on a support ticket. Could you please share this information along with the Serial number (printed at the back of the unit) with us?

  Click here to submit a request: https://support.hammerhead.io/hc/en-us/requests/new

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  John Stones

  • September 09, 2023 11:44

  again checkh uppdate sometime there is a bug

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  Matt Haber

  • September 11, 2023 16:17

  This was fixed by deleting, and then re-downloading maps.

  Thanks to Hari for the help!

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