Issue with route upload

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Ruben Delombaerde

• March 04, 2024 10:02

Eather from creating or uploading a gpx file I encounter the same problem where the Karoo 2 says unknown and a continuous loading icon shows in the right bottom corner.When I open the route and try to start it nothing happens

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  Ali

  • March 05, 2024 06:49

  Hi Ruben, a state of "Unknown" is stuck on the cards when the maps have not synced entirely. We suggest keeping your Karoo 2 connected to the Wifi untill the processing of the maps and tiles have completed in the background.

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  Ruben Delombaerde

  • March 05, 2024 09:51

  Hi Ali, thanks for the reply but unfortunately the issue persists  despite being connected to a stable wifi connection.

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  Ali

  • March 05, 2024 10:06

  Ruben, try to sign out from the Hammerhead account on the Karoo 2 and sign back in.

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  Ruben Delombaerde

  • March 05, 2024 10:38

  That worked ,thanks!

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