Karoo 3 won't power on

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Simon Holmes

I have a Karoo 3, and it was working fine. It had a medium level of charge around 60% I believe, however, I plugged it into charge it fully, but when I then came back to the unit it won't seem to power on at all?
I've tried holding the power button down, trying to charge it on another charger, and plugging it into a pc, but can't seem to get any life out of the unit.
Any suggestions please?

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    Bhagyashree

    Hey Simon, I’ve created a ticket for your concern, and we’ll continue to troubleshoot the issue over the ticket!

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    Holger Müller
    • Edited

    I have the same problem with my unit. It happend some weeks ago once, but after the night I was able to start it again.

    But since yesterday the problem reappeared and I'm unable to start the unit, screen keeps black, regardless what I try.

    The device is visible at the USB port:

    [344742.967697] usb 1-4: new high-speed USB device number 49 using xhci_hcd
    [344743.117477] usb 1-4: New USB device found, idVendor=05c6, idProduct=9008, bcdDevice= 0.00
    [344743.117498] usb 1-4: New USB device strings: Mfr=1, Product=2, SerialNumber=0
    [344743.117508] usb 1-4: Product: QUSB_BULK_CID:0420_SN:EEABB7DC
    [344743.117515] usb 1-4: Manufacturer: Qualcomm CDMA Technologies MSM
    [344743.189456] usbcore: registered new interface driver usbserial_generic
    [344743.189469] usbserial: USB Serial support registered for generic
    [344743.193582] usbcore: registered new interface driver qcserial
    [344743.193594] usbserial: USB Serial support registered for Qualcomm USB modem
    [344743.193626] qcserial 1-4:1.0: Qualcomm USB modem converter detected
    [344743.193716] usb 1-4: Qualcomm USB modem converter now attached to ttyUSB0

     

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