routes available in ride menu but not in routes app

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Joachim Tillessen

• September 23, 2019 08:28

Hi folks

my routes are available on the online dashboard and from the ride menu on my device. But when I launch the routes app from the device desktop I get only empty tables. Naturally when I checked the routes app before ride I got the impression, that the routes were not synced to my device at all and I wasted time trying to fix the problem.

Any idea what may be the cause of this problem?

Cheers Joachim

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  Ashish Kuttappa

  • September 25, 2019 13:55

  Hi Joachim,

  I am sorry for the trouble with the routes missing. May I know if you have the necessary Maps downloaded for these Routes?

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  Xander

  • October 20, 2019 08:15
  • Edited

  Hi Joachim,

  Is your issue similar issue to the one I've posted?

  Sorting routes on karoo: sorting routes by Newest Distance and Elevation Gain does not work properly. I get an empty list. Name and Proximity do work, but not very quick.

  Generally the responsiveness of the routes app is not great. Maybe you should look to improve.

   

  FYI discussion at:

  https://support.hammerhead.io/hc/en-us/community/posts/360033298374-Sorting-routes-feedback

   

   

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  Xander

  • October 27, 2019 10:26

  @Ashish, fyi: i do have the necessary maps downloaded for my routes.

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  Ryleyinstl

  • July 16, 2020 16:54

  Did this ever get sorted for you I'm having the same problem.

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  Xander

  • July 18, 2020 10:25

  Yes, I have mine sorted out meanwhile. HH response in pm;

  "Could you please perform a Factory reset under "Settings' and check if the issue still persists? The routes and activities will be saved and retained after the Factory reset."

  => this did the trick for me.

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  Ryleyinstl

  • July 18, 2020 11:03

  Excellent, I'll do the same. Thanks.

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  Joachim Tillessen

  • July 21, 2020 11:07

  Sorry for being absent from this conversation the last couple of months. My spamfilter ate all my zendesk mails. After factory data reset and the last software update I can finally see all my routes. Now I have to reinstall all the map data, but it looks like things will work out this way. 

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  John Woo

  • July 21, 2020 15:44
  • Edited

  For months my Karoo was slow to sync with new routes created online with my desktop. Eventually I got them on alphabetical sorting but not on the newest item which is my preference. I factory reset the unit and still have the same issue.

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