Karoo not updating

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John Reed

• September 23, 2019 15:05

I have a new Karoo and it will not update. When trying to set it up the first time it stuck on "system update required". I tried a reset from the boot menu and it skipped that section and downlooaded my user information but would not download updates or maps so I tried another reset. Now it is stuck at the system update required screen again. It will highlight the Download button but nothing happens. I have tried the forums but cannot find a solution there. What can I do?

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  Marvin Gonnerman

  • September 23, 2019 22:31

  I am in the same situation. I have a new Karoo and it will not update. When trying to set it up the first time it stuck on "system update required".  Same condition as stated above.

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  Martijn Raaijmakers

  • September 24, 2019 13:50

  May be you need to connect it to a power adapter before it will update?

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  Ashish Kuttappa

  • September 25, 2019 12:13
  • Edited

  Hey John, Marvin,

  I am sorry for the trouble with the On-Boarding process. Please try the below workaround.

  Shut down the Karoo completely and let us begin the On-Boarding process from the beginning.
  Step 1 - Power ON the Karoo. (You should see the Hammerhead Logo and the flash screen)
  Step 2 - On the Welcome screen, Tap on the "Yellow Arrow" to go to the next step.
  Step 3 - DO NOT CONNECT to your wifi, instead Tap on "Skip" and confirm "SKIP ANYWAY" 
  Step 4 - Choose the Unit System of your choice and Tap "Next".
  Step 5 - Fill the Riders Profile and Tap "Next".
  Step 6 - Choose the correct Date&Time and Tap "Next".
  Step 7 - Offline Map Sections, Tap "Skip".
  Step 8 - Follow the On-Screen instructions, until you get the Main screen.

  You can connect to your prefered wifi connection and navigate to Settings -> System update to install the latest software update.

  If the issue persists, send us an email at support@hammerhead.io.

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  Peter Gilmour

  • June 01, 2023 01:48
  • Edited

  Skipping initial WiFi setup got pass stalled System update and iPhone bluetooth pairing timeout.

  New Karoo 2 v1.276.1162.12, updated to v1.386.1509.12

  Thanks Ashish. 

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