World"s Best??

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Michael Wetherup

• September 27, 2019 20:42

I went for a ride last week and upon returning home plugged in my device to charge. it was at 41%  the battery charge symbol came on and when i came in to check on the progress a while later my device had shut down. I cant get it to turn on and dealing with support by email is painful at best. It was suggested i reset the device which would be great if it would turn on. After no response to my reply I came back on the site and expressed my frustration. I received a email apologizing for the frustration caused and it again suggested I reset the device. Again no response to my return emails. I noticed several other people have had a similar issue and any suggestions would be greatly appreciated.

Thanks Kindly

Michael

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  Ali

  • September 28, 2019 10:09

  Michael - not sure why the messages aren't getting through. I have even tried to reach you through my official email rather the ticket tool, but have not seen any response from you. Could you please try and send email to us using an alternate email address?

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  Ali

  • September 28, 2019 16:58
  • Edited

  Michael - I have received a response that your email address wasn't found and It delivery got rejected. Please send me an email through an alternate id or you may contact us over the facebook message.

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  Michael Wetherup

  • September 28, 2019 20:21

  hi Ali

  I have sent both you and Mahboob emails from two other email addresses I have. Don't know why there is a problem on your end with my emails. I have only received emails from you from your support email address and MahBoob's personal email from hammerhead. I sent a video of my device to Mahboob as requested. Please let me know what I need to do to get this unit replaced

  Thanks Kindly

  Michael

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  Ali

  • September 30, 2019 05:14

  Please check both your email for a reply.

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  Michael Wetherup

  • September 30, 2019 05:45

  Mahboob typed in my email address incorrectly. I just sent him the serial number from the device. This is really painful! In today's world to have this much difficulty in getting service is really unacceptable. I am not angry with you or Mahboob only the process. If you really want to be the world's best the way Hammerhead handles service issues really needs to change.

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  Michael

  • September 30, 2019 13:07

  Hi Ali and Mahboob I received your emails on my other email address. When I replied back I got a message back saying not delivered

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