Grab route from komoot does not work

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  • Avatar
    Steve Woolley

    Importing from Komoot works just fine for me.

    Here's what I did:

    1. In one browser tab, open your Hammerhead Dashboard: https://dashboard.hammerhead.io
    2. In another browser tab, open the Planned Tour that you want to import from Komoot into your Karoo 
    3. Copy the URL of the Planned Tour you want to import
    4. From the Hammerhead Dashboard, choose "New Route > Import"
    5. Paste the URL of the Komoot tour you just copied into the Website link field in the "Import route" modal dialog
    6. Click "Import"
    7. The Import button label will change to "Importing..." and you should see your new Komoot tour appear on the Dashboard after a few seconds
    8. The Komoot tour you just imported into your Dashboard will automatically sync with your Karoo (assuming it's powered on and connected to the wi-fi)

    Hope this helps.

    Steve

     

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    Andrea Buono

    Hi,

    thanks but....it's what I did, and I also tested the chrome extension "Karoo Route Grab" with no lucky.

    All the tour are public.

    Please try to import this one:

    https://www.komoot.it/tour/32463195

    or also

    https://www.komoot.it/tour/49387613

    I'm signed in to the komoot account from the hammerhead dashboard.

     

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    Steve Woolley

    Yes, I can see your problem now. I just tried to import both of your Komoot routes into my Dashboard and on both occasions I saw this:

    Are you able to import one of my Komoot routes?

    Try: https://www.komoot.com/tour/105045188

    I wonder if your problem is as simple as your route being hosted on komoot.it rather than komoot.com?

    Maybe one of the Hammerhead guys can comment on whether routes hosted on komoot.it are supported in the same way as routes hosted on komoot.com? 

    Steve

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    Andrea Buono

    Tried with no lucky, same error, it doesn't work.

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  • Avatar
    Steve Woolley

    Just checking that you have enabled the Komoot app integration under Dashboard > Settings?

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    Andrea Buono

    as already told you in my second comment I'm signed in to the komoot account from the hammerhead dashboard.

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    Marcin Bor

    Have you bought the region (in komoot) of the route?

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  • Avatar
    Ashish Kuttappa

    @Andrea, I am sorry to hear about the trouble with importing Routes with Komoot.
    @Marcin, @Steve, Thank you so much for helping us out to troubleshoot.

    I tried importing the region with Route Grab function, got an error "Komoot says the Route is locked". Could you please unlock and try again?

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    Andrea Buono

    @Ashish, I tried all the link above and no one say "locked".

    I got the same messages:

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    Simone

    I got same Andrea's issue. Cannot import route from Komoot url.

    On the other hand I can easily import route from RidewithGPS url.

    Example route I am not able to import: https://www.komoot.it/tour/108327036

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    Andrea Buono

    Finally found a workaround, if I switch to english language I'm able to import a route from Komoot.

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