SRAM eTap display drop outs after latest Karoo firmware update

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Matt Jury

• January 30, 2020 21:14
• Edited

I noticed after the latest Karoo firmware update that my Sram eTap gear display goes blank for about 30 seconds after about every 3-5 minutes while riding.  It then comes back on and the cycle repeats for the entire ride.  I tried all the troubleshooting:

1.  Move eTap up in the sync "priority"

2.  charged up all the batteries to 100%

3.  Turned off BT and wifi

4.  Remove from sensors and then resync

5.  Turned off cellular and hotspot to phone

6.  Checked firmware updates for Karoo and eTap

Nothing seems to work.  I continually get 20-30 second gear display dropouts throughout my entire ride.  If anyone has suggestions, I'm all ears.....

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  Hari Krishnan

  • February 04, 2020 10:39

  We are extremely sorry for the inconvenience caused to you after the last update. I am happy to look into this and helps you to sort this out. I have created a support ticket to look into this issue deeper and I request you to follow-up there.

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  Edgardo Ferrer

  • January 04, 2023 17:22

  Mine does the same, cuts off from time to time. It's been doing that since I have used my karoo 2. I assuming that there has been no fix as of yet?

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  Stuart Gover

  • January 05, 2023 17:22

  I found when this happens, removing the batteries on the eTap derailleurs for 30 secs sorts mine out when it happens. No need to resync or repair them.

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  Edgardo Ferrer

  • January 05, 2023 17:47

  I have taken out the batteries to charge them (maybe more than 2 hours before I put them back), still does the same.

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  Ali

  • January 06, 2023 12:40

  Edgardo, could you also check there are no pending firmware updates on the AXS app? If everything is good there, I'd request you to raise a ticket with us and provide us with the details to sort this out for you.

  Click here to submit a request: https://support.hammerhead.io/hc/en-us/requests/new

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