Strava

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Willy Cras

• March 24, 2020 19:28

Hi Hammerhead, I have a problem, Since I installed Training Peak I can no longer charge from my HH Karoo. what i get as notification is the following: Problem with Strava ACCOUNT LINK, Already upload to TrainingPeaks !! But of course I want keep updating from my HH Karoo, I get a signal back. Regards

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  Tom Paskey

  • March 25, 2020 12:35

  I’ve had the same issue attempting uploading to Strava from both my Karoo and HH Dashboard ever since the latest update - I receive an error message “Problem with Strava account link” when on my Karoo.

  Does anyone know a workaround?

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  Hari Krishnan

  • March 25, 2020 18:09

  As of now, we suspect there's something changed from Strava because it started randomly in the past couple of days. The software team is working on it at top priority.

  However, if you disconnect and re-connect Strava account on the Dashboard and try to upload the ride on the Karoo manually - that should work out. It may take a couple of attempts if not on the first time to see the ride uploaded to Strava. That's the only workaround we are able to offer at this moment until we find the real reason behind it.

  If you disconnect Strava and log out, and still see the Strava connected after login, it may be due to cache on the browser. If you could try the steps on a private browser or incognito mode - that might be helpful.

  Few more workarounds are defined here, see: https://support.hammerhead.io/hc/en-us/articles/360038194573-Unable-to-sync-Routes-Activities-between-Strava-and-Dashboard

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