Ride stops recording

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    Hari Krishnan

    This is something very unexpected and we would like to get this sorted out for you as soon as possible. It seems that the ride App is crashing and stop recording the ride. I suspect that this issue occurs due to cache memory. Could you please perform a Factory reset on your Karoo under the 'Settings' App and check if the issue still persists?

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    Eric Stewart

    I will perform a  factory reset. Is there not a way to clear the cache first?

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    Hari Krishnan

    There is no separate option to clear the cache data. The activities, Data screens, Bike Profiles, Routes, etc are account specific. These details will be retained once you log in to your Hammerhead account after performing the Factory reset. At the same time, you have to download the offline maps again. 

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    Eric Stewart

    The factory reset seems to have worked. However, as you mentioned, I did need to download the maps again.

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    Rupert Lewis

    Hi there, this just happened out on a ride ... the Karoo was paused and when restarting could not find the section that I had already done. As above, will try a factory reset ... but, just wanted to let you know that this is not a unique issue.

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