Ride stops recording

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Eric Stewart

• March 31, 2020 01:16

Several times yesterday and today during my ride my Karoo stopped recording my ride.  It seemed to happen with no warning. After it stops recording, a message is displayed "Saved recovered ride to activities."

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  Hari Krishnan

  • March 31, 2020 13:46

  This is something very unexpected and we would like to get this sorted out for you as soon as possible. It seems that the ride App is crashing and stop recording the ride. I suspect that this issue occurs due to cache memory. Could you please perform a Factory reset on your Karoo under the 'Settings' App and check if the issue still persists?

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  Eric Stewart

  • March 31, 2020 21:07

  I will perform a  factory reset. Is there not a way to clear the cache first?

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  Hari Krishnan

  • April 02, 2020 10:32

  There is no separate option to clear the cache data. The activities, Data screens, Bike Profiles, Routes, etc are account specific. These details will be retained once you log in to your Hammerhead account after performing the Factory reset. At the same time, you have to download the offline maps again. 

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  Eric Stewart

  • April 04, 2020 20:54

  The factory reset seems to have worked. However, as you mentioned, I did need to download the maps again.

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  Rupert Lewis

  • April 20, 2020 16:11

  Hi there, this just happened out on a ride ... the Karoo was paused and when restarting could not find the section that I had already done. As above, will try a factory reset ... but, just wanted to let you know that this is not a unique issue.

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  Peter Gordon

  • February 05, 2021 22:40

  This happened to me with the Karoo2.  This was the first ride and seems unlikely that the cache would be full.

   

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  Hari Krishnan

  • February 08, 2021 09:41

  @Peter: Really sorry to hear about this. Just to clarify, when you were mid-ride, did the Ride just stopped and saved all of a sudden without any warnings?

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  Murray Brindle

  • February 25, 2021 10:29

  I had a similar experience this morning.  My ride was auto-paused when i stopped at a junction and then didn't start recodring again for another 20 mins (8 miles of my ride has not been recorded).  I checked to see if it paused, but it wasn't.

  I tried to manually pause and start several times but it didn't resume until it decided to do it itself.

  I have performed a factory reset, lets hope this resolves the issue.

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  Henning Singelso

  • May 21, 2024 05:30

  Did an update yesterday and now I get message as soon as I start a ride.

  "Ride has stopped"
  "Open app again"

  Do not matter what I do, same message comes up again. Factory reset do not help.

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  Henning Singelso

  • May 21, 2024 05:33

  Seems as my profile layout has a page that is not working correctly.

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  Henning Singelso

  • May 21, 2024 05:36

  Seems to be my page with the gear indicator.

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