Dead Karoo

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Roger Debreceny

• May 03, 2020 08:57

After excellent daily service my Karoo fails to turn on, after leaving it charging overnight. I tried a factory reset, without any success. I fear the Karoo is completely dead but I wonder if the community has any thoughts?

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  Hari Krishnan

  • May 05, 2020 19:07

  We are extremely sorry for the inconvenience caused to you. We have received your ticket and Ashish is working on the ticket and requested for some additional information. I request you to follow-up in the ticket.

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  Maccari Sergio

  • July 30, 2020 11:29

  same for me.. no way to wake up it after a charge during the night..battery was 20%.. now i cannot see anymore nothing -hardware reset impossible to do it

   

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  Hari Krishnan

  • July 30, 2020 12:30

  Hi Sergio, I see that one of my colleagues is working wit you on that ticket and I request you to follow up there.

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  BOUKER POOL

  • October 08, 2020 16:58

  Same here...dead device. Any solution or toss in the garbage?

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  Maccari Sergio

  • October 11, 2020 10:44

  direi spazzatura nò.. o quantomeno nella differenziata...ma se senti l'ottimo servizio hammerhead riuscirai a sostituirlo-

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  Maccari Sergio

  • October 11, 2020 10:45

  I would say garbage no .. or at least in the differentiated ... but if you feel the excellent hammerhead service you will be able to replace it-

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  Abhishek Anand

  • October 14, 2020 10:08

  Hey Bouker. 

  I see that you have contacted our support team with your issue with the Karoo. We are on top of it to see what best we can do for you. Request your follow up there.

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  Damian Calderari

  • January 19, 2021 00:07

  I have a dead Karoo too! Wow what is going on here? There are so many people with the same problem. I just purchased a Karoo2 and this happened immediately afterwards. This was a perfectly good unit. The company told me they would give me 120 dollars Canadian back to me if I returned my Karoo unit that would power on! How curious is this? They specifically said that the condition to get my money is that my unit must turn on. I have never ever dropped this unit or subjected it to any form of abuse. It was in perfect working condition, Now that I have to return it, it stopped working just like that? It barely is one year old. I just found this page with Many owners experiencing the same issue?

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  Hari Krishnan

  • January 19, 2021 10:49

  @Damien; We are extremely sorry for the trouble caused and please be assured that we will do our best to help you in all the possible ways. We have received your tickets and we will reply to it with a solution within 48 hours. Thank you for your patience during this time.

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  Alan Kimber

  • September 21, 2026 11:34

  Same here for me on my Karoo 2 (RIP) Abishek Anand kindly talked me through all of the possible fixes, none of which worked. In the UK, it looks as though there is nowhere to send the unit for a fix. It was agreat unit when it was working. Has anyone bought another Karoo since the death of there unit? Is it still working okay? Not sure about buying another one, if the same thing occurs.

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