My Hammerhead will not start a ride

Answered

Mark Williams

May 11, 2020 09:37

Morning. My Hammerhead refuses to "start a ride".

I power it up, it goes to the main screen.

I hold the yellow circle to get it into the Ride screen. But when I do it tries to start a ride, the green ride menu pops on at the top of the screen briefly then it just goes back to the main menu with the yellow circle.

I had just updated the software....not sure if this had any impact.

Can you please advise?

Thanks. Mark

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4 comments

Hari Krishnan

May 12, 2020 18:52
Sorry for the inconvenience cause to you. This seems to be temporary glitch where the ride App crashed. Could you please restart your Karoo and check if the issue still persists?
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Thomas Nesser

June 07, 2020 16:50
Hi,

I got the same problem as Mark. When I try to start a ride, with and without route, the green top bar is there briefly and then I back to the main menu. Tried to run the factory reset under settings, but the problem still persist. There are none software updates available.

Thomas
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Mark Williams

June 08, 2020 10:06
Hi Thomas - the team have been really helpful and we have tried everything including a hard factory reset. Unfortunately with no success.

I have asked for a replacement and it has now gone a little quiet from Karoo. Am awaiting response.

Mark
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Thomas Nesser

June 08, 2020 19:28

Edited
Hi Mark - working as a software developer I had to try some testing (turn off wifi, bluetooth, etc). In my case, if I log out from the Hammerhead account, I'm able to start a ride. I guess there must be something wrong with mine profile/account stored at hammerhead. That should at least give them something to debug.

Edit:

Created an new profile on dashboard.hammerhead.io, and logged in on device with new account. Still able to start a ride

Thomas
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