Workout bug - not fixed with today's update

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David Cushman

• May 22, 2020 00:29

Hi,

I'm surprised this significant bug was not fixed with today's update (1.132.823.3): when in a ride with a workout, if you switch back to the main screen (by holding down lap button, or by pressing start button and selecting 'edit ride'), the workout is removed from the ride! The only option is to add the workout back in manually, and start the workout over!

Has anyone else noticed this?

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• Official comment

  

  Franklin Prince

  • May 22, 2020 13:24
  • Edited

  Hey David. Sorry for any inconvenience. I have tried to reproduce the issue that you have mentioned here but I am unable to reproduce it on the latest software version. If you are able to reproduce this issue again please record a short video showcasing exactly what happens and send it in an email to support@hammerhead.io. We will certainly help you get it resolved.

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  David Cushman

  • June 09, 2020 20:20

  If anyone else has this problem, I found a workaround but no solution. I found that if I go to Edit Ride to get back to the main menu screen, the workout is indeed missing from the Ride menu, BUT if I go into some other menu (Sensors, Profiles, Settings, etc.) then back to the Ride screen, the workout is there again! Not ideal...factory reset didn't work, and the other option I was presented with (hard reset) means I would have to redo my data fields, which is not an option right now since Hammerhead removed several good features and I need to keep my grandfathered-in data fields.

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