Wrong distane on latest firmware

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Johannes

• June 28, 2020 03:46

Hi

my standard route (58km) was recorded as only 48km or 24km the last two times I rode it. I also had problem getting the HR monitor values to show up on the screen. It seems like the distance was not recorded until some HR monitor data was displayed some time later into the ride. The strange thing is: the GPS data is all there. If I look at the activity in the dashboard, all the 58km are there on the map but the distance field in the hammerhead dashboard and on strava still give the wrong value.

I use Garmin speed and candence ANT+ sensors and Polar H7 BT HR monitor.

can you help?

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  Ashish Kuttappa

  • June 28, 2020 10:09

  Hi Johannes,
  I am sorry to hear about the trouble with the wrong distance captured during your ride. We would love to look into this.
  I have sent you an email requesting a few details. Please respond back to the same email, so we can help you with this.

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