activity uploading

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James Fleming

• July 06, 2020 22:55

Recently, when I attempt to upload an activity, the device stalls and I get a "activities isn't responding" message.  Also, the device has become very slow to view or edit  activities on the device - I get a white screen for some time.  Activities are not uploading to the dashboard or to Strava.  I tried disconnecting strava and reconnecting but no help.

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  Hari Krishnan

  • July 07, 2020 10:34

  Hi Sandy, Sorry to hear about the issue you have faced with the 'Activities' App. We can help you with this. For us to troubleshoot the issue, I have created a support ticket and I request to follow-up there.

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  Martin Coenen

  • July 07, 2020 14:12

  Hi Hari , unfortunately I have exactly the same problems since a few weeks with the activities , the computer also fails to respond and the screen goes black.

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  Hari Krishnan

  • July 07, 2020 15:58

  Hi Martin, I was in touch with Sandy and got to know that his issue was related to the accumulated cache memory on the Karoo. I suggested him to perform a Factory reset under the "Setting" App and that has done the trick. For that reason, I request you to try the Factory reset on your Karoo and see if that helps.

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