Bad feedback on software update applied 30th July

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Alan M Wilson

• August 03, 2020 15:19

Terrible experience with newest update:-

I do a lot of arduous rides on my fatbike, off-road, up mountains etc and involves a good bit of pushing. On Friday 31st July I did a circuit of the Pentland hills near Edinburgh where at least 40% of the ride was pushing slowly up hills. Previously the Karoo handled this sort of ride fine but on the ride I noticed that although the elevation display was ticking up (slowly 😀) the ascent display just remained the same !

I know for a fact that the route is about 16 miles with approx 6000ft of climb and I reckoned on 7 hours. At the end of the ride the Karoo reported that I had done the 16 miles but with only just over 1000ft climb !!!

and that my moving time was 3 hrs 35 mins on a ride of 7hours 40 mins !!!

This new update is not the best as it seems to have lost the ability to track slow progress 😡

Was perfectly ok before the update....

Auto pause interval is set to 0mph

Anyone else move so slowly and have problems ?

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  Ashish Kuttappa

  • August 03, 2020 17:43

  Hi Alan,
  We are sorry to hear about the concern with the accent data not getting updated during the climb. This is a known issue and something that require a lot of changes in the implementation, especially for slow climbs. I can confirm this is being looked into, but, we do not have a timeline yet.
  Sorry for the inconvenience caused.

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  Alan M Wilson

  • August 03, 2020 18:24

  Thanks for letting me know it’s a known problem and that you are working on it ... I will await the next update 👍

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  Euan Moir

  • August 08, 2020 07:32

  I'm having similar problems with auto-pause and rides getting cancelled halfway through or showing strange ascent/descent data.

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