Have some troubles with my device (cadence not working - connected and rides don't upload to the dashboard.)

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Wim Sterckx

• October 26, 2020 16:45

Hello,

 

After many mounths without (painfull) issues my device is getting fucked up i think.

After i made a ride yesterday with low (36%) battery (forgot to charge) it stopped working after 45'.

Ok this was stupid of me and a know issue for many years.

 

Today i tryed with a full battery a 100km ride. After 85km (3h) it stopped again.

Cadence not showed on the screen, even if i paired it twice on the road and it did promped connected.

 

When i came home and charged again it started to recover the ride and it did.

I showed up in the rides, aldough i can't upload them to the dashboard.

 

Tryed to logoff, restart, device and dashboard many times (5) no result.

 

Is my device ready for the bin?

Should i buy a K2 and return this one.

Did not preoder yed. Want to wait the first reviews. 

Don't want to be a beta tester for a year once again...

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  Abhishek Anand

  • October 28, 2020 10:36

  Hey Wim. Sorry to hear about your issues with the Karoo.

  I have created a ticket requesting the FIT file and serial number. Besides, I have requested you to follow a few workarounds and share your findings. Request you to follow up there.

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  Wim Sterckx

  • November 01, 2020 14:32

  after a new battery for the cadence sensor, factory reset and battery reset for karoo all went well.

  Thanks for the help!

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