Won't let me complete my Karoo 2 pre-order

Answered

Daniel

December 16, 2020 20:54

I've received my "time to complete your Karoo 2 email" but when I go to purchase and enter my email address, it doesn't accept it.

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12 comments

Mike

December 16, 2020 21:05
I'm having exactly the same issue!
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Thomas Ryan

December 16, 2020 21:06
Having the same issue as well and just sent an email reply. Hopefully a glitch. I feel slightly better I am not the only one.
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Kimberly Trevino

December 16, 2020 21:06
I'm having a problem with it as well. I'm not finding anyplace to even input my email address to get taken to the store to complete the preorder purchase.
Was wondering if I'm supposed to purchase the karoo2 preorder gift card and apply the $99 credit to that? The time to complete your purchase email is lacking some necessary information
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Thomas Ryan

December 16, 2020 21:12
My link now works so try again. Order placed
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Kimberly Trevino

December 16, 2020 21:21
Ditto, my link is now working as well and order is completed. :)
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Mike

December 16, 2020 21:46
Mine still doesn't
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Daniel

December 16, 2020 21:48
Mine worked just now so there is hope
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Mike

December 16, 2020 21:52
used first email, that worked
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Ashish Kuttappa

December 17, 2020 10:33
Hi,
I am sorry for the inconvience caused. There was a glitch in the system, which caused this issue. The team was able to get this sorted and everybody should be able to place the order without any concern.

Please write to support@hammerhead.io if you are still encountering trouble placing the order and we will be happy to assist.
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Jacek Madej

December 17, 2020 11:30
Hi,

but the price is in EURO not in DOLLARS. Is it correct?
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Ali

December 17, 2020 11:36
Hi Jacek, Yes, the price in Europe includes the VAT. You will see the VAT charges during the checkout.
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Oleg Simakoff

December 22, 2020 16:32
Hammerhead...

Could you please shed some light on the pre-order situation? It i getting extremely frustrating with many promises from you but little action.

I know for sure I am not alone (check your Facebook posts) but I completed my pre-order on August 25th - as soon as pre-orders went live. I did a little digging through the blogs and the media and it turns out plenty of people that placed orders DAYS after I did already received their units an have had them for weeks!

My situation is sad to say the least: first, I got my preorder completion and a $99 redeemable coupon as two separate emails (WHY?!..), I wasn't able to enter my email (wasn't recognized like the issue in this post), I didn't know what to do and completed the purchase of the pre-order gift card and a jersey (the ONLY option I had), then you have 'fixed' your system glitch and you sent me an email promising you will convert my gift card to the actual device order and that I will get an immediate email - zero communication for days. This was a huge breajdown in what should have been a very straightforward flow.

I work in technology myself and I understand how hard it is to make things work on time but what will ALWAYS count in your favor is tranparency. That is how you earn the trust of your userbase and make sure your customers will come back for K3, 4, etc

Please stop replying with pre-canned messages and start addressing each case separately according to the original pre-order schedule, not some randomized delivery algorithm.

BTW, I did order the original K1 when it first came out and had to wait. Wasn't ideal but not even close to the mess that is happening now.

thank you in advance
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