Bluetooth pairing to phone asking for pin

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Ryleyinstl

• December 20, 2020 16:36
• Edited

When pairing my phone (Pixel 3) to Karoo 2 I'm asked to enter a pin. No pin is displayed on the Karoo 2. What's the pin?

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  Hari Krishnan

  • December 20, 2020 17:43
  • Edited

  Hi Ryleyinstl,

  Sorry for the trouble caused to you and we can help you with that.

  Before we dive in, could you please check if you are following the same flow as in the below article to pair your phone to Karoo 2 and you are still having trouble?

  https://support.hammerhead.io/hc/en-us/articles/360054073194-Android-Smartphone-Notifications

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  Ryleyinstl

  • December 20, 2020 18:18
  • Edited

  Yes following this exact flow.

  When I get to the part on my phone where it asks if I want to allow the pairing request I hit okay and then I get an additional bluetooth request asking me to enter a pin number.

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  Hari Krishnan

  • December 21, 2020 10:53

  Ideally, the PIN should show-up on your Karoo 2 as soon as you tap on "Pair" on the Karoo companion App on your phone. Since this is not working as expected, could you just reboot your Karoo 2 and try again and see if that works with the same flow?

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  Hari Krishnan

  • December 26, 2020 14:46

  Just checking in, were you able to pair your Pixel 3 to the Karoo 2?

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  Ryleyinstl

  • December 26, 2020 19:00

  Yes. The problem was the Karoo. Restarted it as suggested and it worked. Thanks.

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