Screen reacts constantly on rain

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Geert Merckx

• November 01, 2020 22:51

Hello, the past 2 months I experienced constant issues when I was riding in rainy conditions: due to raindrips my screen constantly reacts. It zooms out or changes to another filed.

 

What's wrong with this screen?

It also stops during the ride and prompts "if I want to continu a programmed route" which I need to click away to continu.

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  Ashish Kuttappa

  • November 02, 2020 17:43

  Hi Geert, I am sorry to hear about the trouble with the screen during the rain. 
  Since the Karoo screen is touch-sensitive, the raindrop will act as a touch, which I understand is quite frustrating.
  I would recommend you to lock the screen when you are riding in the rain, so the screen does not cause trouble during your rides.
  https://support.hammerhead.io/hc/en-us/articles/360021125274-Touchscreen-Lock?source=search&auth_token=eyJhbGciOiJIUzI1NiJ9.eyJhY2NvdW50X2lkIjoxODQ5OTgxLCJ1c2VyX2lkIjozNjE2NzI2Mjc3NzMsInRpY2tldF9pZCI6NDczNTMsImNoYW5uZWxfaWQiOjYzLCJ0eXBlIjoiU0VBUkNIIiwiZXhwIjoxNjA1MDkwMDQ4fQ.6XKp95ZOzzLiQ8VPzagTg8XYbg9-RyPAWg5D5XVRA1M

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  Philipp Raming

  • November 02, 2020 20:02

  Had same issue. Locking screen is easy and solves that matter perfectly.

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  Daniel tolman

  • August 07, 2021 11:07

  How do you do this on karoo 2

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  Akhil

  • August 07, 2021 13:11

  Hi Daniel,

  You can lock the screen by tapping on the lock screen icon in the quick action menu. This article: https://support.hammerhead.io/hc/en-us/articles/360058711853--Quick-Action-Menu- will show you how. 

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