Poor phone connectivity since weeks (Sync, Live tracking, notification)

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Pierrick Paul

• May 20, 2025 08:56

forward from https://www.reddit.com/r/Karoo/comments/1kq7e6w/poor_phone_connectivity_since_weeks_sync_live/

tl;dr

Connection through phone does not work properly.

Yesterday, i needed to re-pair my phone multiple time to sync map on the karoo. After, i needed to be home with Wi-Fi to upload the activity.

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  David Fox

  • May 20, 2025 13:24

  Thanks for posting this. I was having the same problem, not getting calls, texts and windsock info. Hopefully it's fixed now.

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  timklge

  • May 20, 2025 15:35

  I am having similar issues (using a Xiaomi android phone running the companion app).

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  Jan Kuijsten

  • May 20, 2025 17:59

  Nearly the same with me. 

  Live tracking is working properly half of my rides. Message is 'no updates'.

  Phone notifications doesn't also work properly.

  Had contact with Hammerhead support several times last months but the issue is still present

  Hope Hammerhead can solve this in a short while. 

   

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  GGabriele

  • May 20, 2025 21:22

  Same here. No phone connection during rides.

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  Lutz

  • May 21, 2025 06:55

  Same here. Often problems to sync routes from iphone to the Karoo.

  In the phone app they are directly after saving in komoot.

  But the sync to the Karoo doesn't work even the app says connected. I press sync in the karoo menu severel times. Nothing happens.

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  Pierrick Paul

  • May 26, 2025 06:08

  Go out yesterday. Didn't tried to pair again.

  I just shared a live share link with friend, but my position was never updated (position from my previous activity) on the all day (used my phone, open the karoo app)

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  Akhil

  • May 27, 2025 11:43

  Hi everyone, 

  We are sorry to hear about your experience with the phone connection issues with your Karoo. It would be helpful if you could submit a ticket with a few more details regarding the serial number of your Karoo, phone make & model, OS version, and also the version of the companion application.

  Our team will assess the issue based on the details shared and should be able to sort the issue out for you.

  You can submit a ticket here: https://support.hammerhead.io/hc/en-us/requests/new 

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  GGabriele

  • May 27, 2025 12:19

  As an update, I removed my Karoo from the app and re-connected, but had the same lack of connection while out on the road.

  Karoo 3, iPhone 16 Pro, everything updated.

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  Pierrick Paul

  • June 04, 2025 07:21

  Yesterday, i tried to pair 3/4 times without success.

  I reboot karoo and phone to pair it.

  It's a nightmare

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  Stephan Wunderlich

  • June 06, 2025 17:50

  Auch bei mir, seit Wochen keine Benachrichtigungen von einem Telefonanruf eingang. Auch WhatsApp und SMS werden nicht angezeigt obwohl das Telefon mit dem Karoo verbinden ist.

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  Carsten Weigandt

  • June 19, 2025 17:14

  I've had problems since the last update. The connection to the Karoo 3 always breaks off in between. Connected before the start of the journey and then gone after some time. Even after switching off and re-turning the Karoo 3, no connection to the phone. It used to go smoothly.

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