Customer Support Delay

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Bounheng Insisiengmany

• June 24, 2025 11:07

Currently six emails and two days without any response to a new device not functioning - decided on the Karoo 3 partly because of the good reports regarding customer support but am experiencing the total opposite.

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  Aishwarya

  • June 24, 2025 17:58

  Hi, Thanks for posting your concern.
  Sorry to hear that you haven't heard back from us!
  I notice that our team member Shruti is working with you on the ticket that you submitted! We usually respond within 24-48 hours of the ticket being submitted. That being said, we'll make sure to resolve your issue as soon as possible. 

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  Jakub Dominik

  • June 25, 2025 12:29

  @Aishwarya
  
  I have the impression that you act selectively.  There are many open topics and there is a lack of an official position on your part

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  Bounheng Insisiengmany

  • June 25, 2025 13:02

  @Aishwarya

  Thank you for the reply.

  Shruti contacted yesterday and I supplied the requested information to work towards a resolution.

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  Aishwarya

  • June 25, 2025 13:06

  Hi Bobiko, Thanks for sharing your thoughts here!
  I understand your perspective here, and we certainly are doing our best in responding to all the posts and comments on the community. We shall be sure to do better here!

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  Anthony Clayman

  • November 18, 2025 13:41

  I am having the same issue right now. I gave a detailed report and got a cut and paste from the site—all of which was not the issue and I had eliminated it as a possible cause.

  Hammerhead needs phone support. They sell a 500 device and need to support it —or make it work better. My iPhone always powers on…

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