Karoo 2 crashing

My Karoo 2 has crashed again for the second time in a month.

On the first occasion, it crashed and rebooted three times in the space of 10 minutes, mid ride. It did not save any of those part rides and only saved the final section after the final reboot.

Today it crashed and rebooted 10 miles into a ride, everything on the ride was reset as if I was starting a new ride, so I carried on ( swearing ). 15 miles later, it froze and crashed, displaying the following on a white banner ' com.qualcomm.timeservice has sto....... ' immediately beforehand.1

It then continued to record my ride indicating I had ridden 10 miles already. I saved the ride on conclusion and on uploading it to Strava, the ride is shown correctly up to the first crash. It is then a straight line all the way to the second location where the Karoo 2 froze and crashed. The rest of the ride is recorded correctly.

I'm running the latest software ( as always ) 1.571.2185.12

I'm also running the MyWindsock extension and that seems to crash almost every ride since installation.

Anyone else had this experience or thoughts?

Bhagyashree

July 19, 2025 16:20

Hey Geoffrey, I noticed you had an open ticket with us earlier, and Jami helped you with it. I hope the issue has been resolved now.

Geoffrey Wyatt

July 19, 2025 17:36
Edited

Jami contacted me yesterday having looked at the data from my ride. He has recommended a hard reset and commented upon the possible cause.
Excellent service and a credit to Hammerhead. I've not done the reset or ridden since the issue yet.

Karoo 2 crashing

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